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HELP IS HERE

frequently asked questions

HELPFUL HINTS & FREQUENTLY ASKED QUESTIONS

We're always ready to help!

Your cakes list serving size. How big is a single serving?

In the caking world, a party serving is a 2" by 2" slice. For weddings or other events where a caterer will be cutting the cake, the servings are 2" by 1".  (See below for a visual example)  

What is a custom order?

Any order that is not a limited time taste or seasonal flavor is considered a custom order.  Or, if you are ordering a seasonal flavor but want it specially decorated for your event, that is also a custom order.  Every aspect of your order, small or large, is tailored to your preferences: cake flavor, filling flavor, frosting type/flavor, and décor!

How many flavors can I choose for a custom cake order?

Each of our cakes comes with a cake flavor, a filling flavor, and a frosting option. Frosting can be flavored if you're choosing a buttercream option.

Cakes with multiple tiers can have different flavor combinations - 1 per tier!

Can I schedule a tasting for my custom order?

If you'd like to schedule a tasting, please select the Cake Consultation & Tasting option under the BOOK US tab above. There is a fee of $25 for this service, which is then applied as a credit towards your total for your custom order. Our consultation & tasting includes up to 2 flavor options, and should be booked a minimum of 2 weeks before your desired appointment.

How far in advance do I need to place my order for a custom cake/cupcake?

For smaller bakes such as a non-tiered cake or 1-3 dozen cupcakes, we require 1 week notice. For larger bakes such as multi-tiered cakes or 4+ dozen cupcakes, we require a minimum of 2 weeks notice.

Please note that, due to our commitment to exceptional quality, we limit the number of orders we take per week. Deposits are required to hold a date for your custom order.

How do I pay for my cake or cupcake order?

Flavor of the Week orders are prepaid online at time of reservation.

For custom orders, we will review your request and schedule a consultation if needed. Afterwards, we'll send an invoice. Custom orders require a 50% deposit to reserve your date, with the remaining 50% balance due 2 weeks prior to the event.

 

What is your refund policy for custom cake orders?

To protect both you and us, we require a signed contract for all custom orders. This contract fully outlines your specifications, the timeline, and the agreed upon price and payment schedule. This ensures we're all on the same page as we create your unique order!

Is there anything else I should know about ordering a custom order with The Caking Place?

To protect both you and us, we require a signed contract for all custom orders. This contract fully outlines your specifications, the timeline, and the agreed upon price and payment schedule. This ensures we're all on the same page as we create your unique order!

Baking

Helpful Guides

Round Cake Size & Servings

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Square Cake Size & Servings

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Cake Cutting Guide

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8 inch cake cutting guide.jpg
10 inch cake cutting guide.jpg
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